We’ve all been there, right? You finally find an agency that gets you, the stars align, and you connect with that one Account Manager, Project Manager, or essential resource who just “gets” your business. They remember the details, they’re on top of things, and you feel like you’re finally in a groove. Then suddenly… *poof*… now you’re meeting someone new.
It’s frustrating, and you’re left wondering why this keeps happening. Let’s break down some of the reasons why agencies might keep switching things up on you—and how 3 Media Web does things differently.
1. High Turnover: A Symptom of a Deeper Problem
If you’re constantly seeing new faces, it’s probably a sign of high turnover. High turnover isn’t just about people leaving; it usually means something more is happening behind the scenes—burnout, poor management, or maybe a not-so-great culture. A revolving door of employees can disrupt your website project and make it hard to feel confident in your partnership.
At 3 Media Web, we know that happy, supported employees stick around, so we focus on building a culture where our team feels valued and empowered. To see how we boost our team and support each other, check out our blog on Strengthening Your Team Through Employee Advocacy.
2. Constant Shuffling: A Sign of Growing Pains
Sometimes, agencies grow faster than they can handle. Growth is exciting, but it can actually lead to chaos. Maybe they’re shuffling people around to balance workloads or accommodate new clients, and that means you’re the one who gets tossed around. This can make it feel like you’re just another project in a long list rather than a valued partner.
At 3 Media Web, we believe in putting clients first and ensuring you have a dedicated team that understands your business and sticks with you through every up and down. We aren’t just about quick wins; we’re in it for the long haul, building relationships that matter. Want to learn more about how we put our clients above all else? Check out our blog, Putting Clients First: How Advocacy Strengthens Our Team and Yours.
3. Misalignment of Skills or Roles
Sometimes, agencies think a change is for the best. They may feel another person is better suited for your project or has a skill set that aligns more with your needs. While that’s not a bad idea, it doesn’t always work out. Constant changes can feel like the foundation you’ve built with someone crumbles every time they’re swapped out.
At 3 Media Web, we work hard to match you with the right team from day one and commit to that relationship. When a change does need to happen, we ensure a smooth transition, and you’re never left feeling like you have to reintroduce your business from scratch.
4. Burnout and Overwhelm Are Real
Deadlines, client demands, and everything in between can create an environment where burnout is a real risk. And when someone feels overworked and burned out, you’re back to square one.
At 3 Media Web, we prioritize our team’s well-being, ensuring they have the support, tools, and balance to bring their very best to every project. A supported team means a consistent team that’s there for you through every project phase, marketing goal, and support ticket.
5. What Can You Do About It?
If you’re tired of always meeting a “new person” at your current web agency, here are a few things you can do:
- Ask for Stability: Don’t be afraid to speak up. Ask your agency for more consistency and tell them how important it is for your business.
- Document Everything: Work with your agency to create a living document that outlines your project goals, preferences, and details. This will smooth any transitions and ensure continuity.
- Evaluate Your Partnership: If this is a recurring issue that doesn’t seem to be improving, it might be time to consider whether this agency is the best fit for you.
- Build Relationships Beyond One Person: Get to know more than just your primary point of contact. Building relationships with the broader team can make any changes feel less abrupt.
- Communicate Your Frustrations: If you’re feeling stuck, talk about it. A good agency will listen and work to find a solution that works for you.
Why 3 Media Web is Different
At 3 Media Web, we’re committed to building long-term client relationships. Our team is more than just a group of skilled professionals; we’re a dedicated partner in your business success. We don’t play musical chairs with your account managers or project managers. Instead, we ensure consistency, reliability, and an excellent team that cares about helping you achieve your goals.
When you work with us, you’re not just getting an agency—you’re getting a partner, a friend, who will stick by you through it all because you deserve to feel like your agency is truly an extension of your team.
So, if you’re ready for a team that values stability and client success, let’s chat. We’d love to show you how a true partnership feels.